Call queue: Calls quickly move to next member.

Question

Answer 1 · 2016-10-20T15:26:48Z

pamela-squires2293 answered Oct 20, '16 pamela-squires2293 commented Oct 20, '16

When you look at your queue, under "Member availability and hold times", what is "Maximum time to wait for a call queue member before trying the next member" set to?

Another place to look is under the specific user ("Users" tab), "Call Handling and Forwarding", see what value is set for "Ring For".

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pamela-squires2293 commented · Oct 20, 2016 at 03:32 PM

Also, we have had lag issues when we have the option "First ring Desktop apps & Smartphones" turned on. We use desktop phones simultaneous with the desktop app, but we want the app and phone to get the calls at the same time. If the app is set to ring first, it can make the desk phone take quite a while to ring--maybe even long enough to make it nearly impossible for that user to pick up the phone before going to the next rep.

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Answer 2 · 2016-10-20T23:52:33Z

mike answered Oct 20, '16

Pamela, Thanks for helping out!

TrackWrestling, Let us know if you are still having problems, but Pamela's suggestion is the first thing to check.

Thanks!
Mike

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Answer 3 · 2016-10-21T15:32:22Z

trackwrestling3170 answered Oct 21, '16

It was that she was forwarding the call to her cell phone after 5 seconds. We removed the forwarding, she installed the app on her phone and now it works just fine. Thanks everyone!

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