question

joseph-campbell avatar image
joseph-campbell asked danno147 answered

Unable to text outside of our organization. Unable to contact support

Since the past hour we are unable to text to phones outside of our organization. We are unable to contact Help from the portal
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

·
danno147 avatar image
danno147 answered

Incident Summary:

Outbound SMS failures

Start Time:

Oct 21, 10:48 PDT

Update:

RingCentral customers are currently unable to use the Business SMS feature. This is impacting all customers.  The customer experience is that they are unable to send SMS messages. No other services are impacted at this time.  

Additional Resources for Information:

Please note that the incident above may or may not be affecting your account. You can find more information at the RingCentral Service Status Site. You can view the service status specific to the network segment where your account resides. You will need to log in with your password so we can identify your account.



1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.