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fax receipt error

I am running a small business that mainly rely on fax as communication tools.
Today I have not received faxes from my important customers and when I checked call logs it was showing a Fax Receipt Error. for a business like mine this is no less than slaughter, I will have unhappy customers and I will end up losing their business. Is there anyway this issue be fixed. I read it might be a compatibility issue, but I used to receive faxes from them all the time, this issue just started today.
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