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Missing area code

For some odd reason, area codes on the ID's of callers are no longer appearing on my soft phone, smart phone app and email notifications. I called support and they said it was most likely due to a system update. Why would they take that feature away? There is a good percentage of clients who leave a voice message without verbally leaving their phone # assuming we have caller ID.
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mike answered
Sorry for the miscommunication.  This issue should be escalated so the problem can be fixed.  Can you please provide a few recent call samples?  Date, time, numbers etc.  Then Add those comments to the existing case which you can access with the button below? 

Your case number for this issue is: 05184892

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usa5230 answered
I have one example that started yesterday. It was at 9:49am and again this morning at 9:06am. It was from the same #. The # appeared at 12282522.
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