question

shannon-brunston2135 avatar image
shannon-brunston2135 asked shannon-brunston2135 commented

Softphone locks computer

The softphone sometimes locks up the rest of the computer preventing you from clicking on any other windows. 

This happens on multiple computers in the office, it happens when sending a call to voicemail, answering a call, etc. 

The only solution seems to be the handy cntl+alt+del & forcing the ring central softphone to close. Which isn't a solution when you need to keep the call connected & handle the call in the computer system (look up the customer, answer billing questions, etc). 

Is anyone else experiencing this issue? 
topic-default
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

·
dave341 avatar image
dave341 answered shannon-brunston2135 commented
are you using a Desktop PC or Mac.  I have not had this issue on my Mac but Sometimes I have had this happen on my Windows Pc. I was told there would be an update to fix this issue but I have not see anything yet and I was told this months ago .
1 comment
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

shannon-brunston2135 avatar image shannon-brunston2135 commented ·
Desktop PC. 
Support had me change the windows firewall settings & uninstall/reinstall the app. If we don't experience any issues, I'll report back. 
0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.