glip showing old-deleted users

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hare11734 asked Dec 2, '16 mike commented Dec 7, '16

glip showing old-deleted users

I just tried out the glip app for the first time. Unfortunately, it's showing all the old accounts from months (almost a full year) ago that have since been removed or deleted. This makes the app pretty much unusable for my staff as it makes the people list massive. I'm reporting this as a bug I guess but wanted to know if anyone else has noticed this. It seems this type of thing also shows up in reports when you choose to customize the list of extensions. Although there, I can just deselect them. Here I can't do that.

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Answer 1 · 2016-12-02T15:19:29Z

peter-pezaris93 answered Dec 2, '16 mike commented Nov 27, '17

Were the old accounts removed from Glip explicitly, or just from RingCentral? For now, you need to remove them in both places.

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hare11734 commented · Dec 06, 2016 at 09:14 PM

just ringcentral, but well before I ever used Glip. So I have to remove them manually from Glip?

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mike commented · Dec 07, 2016 at 07:57 PM

For now, yes. Our product team is making progress on a tighter integration between the two applications, but for now, you'll just have to remove them manually.

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Answer 2 · 2016-12-02T15:23:51Z

jb-ferguson answered Dec 2, '16

Hare,

This had happened to me in the Glip mobile app. After deleting users in the online venue, they did not delete in the mobile app. I reported it as a case to Glip support and it was fixed in the new Glip mobile version.

Is this occurring in the mobile app? If so, make certain that you have the newest version of the app. As I mentioned above, they did fix it in the mobile app.

Latest mobile app version is 3.3.0.1.030

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Answer 3 · 2016-12-07T20:01:43Z

hare11734 answered Dec 7, '16 mike commented Nov 11, '19

It's happening for both Jan, but I have a RC tech putting in a ticket to Dev, we did a screen share and she was as puzzled as I was., because many of my users aren't even showing up. Something to do with how my account was set up over a year ago. Weird but I imagine once it's all straightened out it will work nicely. for now though, can't really deploy it because it's missing 1/2 my company.

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jb-ferguson commented · Dec 07, 2016 at 08:22 PM

Understood. I had entered guest users in Glip, who were not in my RIngCentral account. They were members of a team for a project. I deleted them and the project in Glip when the project didn't come around. Unfortunately they didn't delete from the mobile app until the newer version, as I described above. Yours is definitely a different situation.

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mike commented · Dec 07, 2016 at 08:44 PM

Hare, Thanks for the update. I located your case and yes, I think there's something unusual going on here. I'll watch the case to see how it progresses.

Mike

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hare11734 commented · Dec 07, 2016 at 09:04 PM

Great, thanks Mike. Our situation was unusual at the beginning. We started with 2 accounts because we had some users who needed the higher service level, and we used forwarding and "fake" numbers to connect the accounts. Eventually nobody used the enhanced features so we merged the accounts. That was over a year ago but I bet that's what went wrong with it. We will see I guess.

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mike commented · Dec 07, 2016 at 11:40 PM

I don't recall any integration with Glip at that time so I'm a bit stumped, but again, I'll follow the support ticket to see what they find out. Thanks!

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