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admin123456 avatar image
admin123456 asked brian-sherman28 commented

How to forward users calls to more than one phone

We have a user that travels frequently. This user currently is using extension 305 on his desk phone and softphone. However, we have an extra unused phone that this user would like to take on the road with them for when they're in hotels. The unused phone is currently using extension 301. Would it be possible to set the additional phone to extension 305, so both desk phones as well as the softphone will all receive calls within the rules for extension 305. Or is there a different way to accomplish this?
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brian-sherman28 avatar image
brian-sherman28 answered
Hot Desking would support this.  Read  https://www.ringcentral.ca/office/features/hot-desking/overview.html for more information.
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danno147 answered
Under Call Handling for his extension use this option.

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admin123456 answered danno147 commented
Would I want to Forward to other user's phone, since the phone is already part of our system. And then will it ring at both phones?
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danno147 avatar image danno147 commented ·
A real life example, I have a user that has a phone on his desk in the main office and in the warehouse.  And he goes between these desks several times a day.  So, via this feature, the users just dial his primary ext number and both phones ring.  And if doesn't answer, the primary VM takes the call.  Make sense?
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danno147 avatar image danno147 commented ·
My arrow dropped.  Click on "Forward to other user's phone" and locate the phone in the drop down list.
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danno147 avatar image danno147 commented ·
FORWARD is kind of misleading.  Basically, if you add the extra phone (via this feature) you can then either have them ring sequentially or simultaneously. 
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admin123456 avatar image admin123456 commented ·
So would I manually enter the direct dial number for the phone he brought with him? When I click that it just brings up 2 blank fields. So would I put the users name and then direct dial number for the phone he has?
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brian-sherman28 answered brian-sherman28 commented
I don't understand why hot desking is not the best option here.  Logs into phone, it is like his office phone.
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admin123456 avatar image admin123456 commented ·
It doesn't seem Hot Desking is available on our Polycom IP 335 HD IP phone
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brian-sherman28 avatar image brian-sherman28 commented ·
Ahh, that's too bad. Hopefully they will add it soon.
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