Worked with Ellis from Tier 2 Support for about 6 weeks and it was decided that something on my computer was interfering with the softphone functionality. Nothing was resolved.
I finally got internet that directly hooked up to my computer (wireline) and I thought that had fixed it but after about 3 hours of use, it started acting up again (Seeming to "bog down"). I then switched my Outlook account from the web to the regular version and also uninstalled Adobe Acrobat Reader DC and also purged the data from my softphone.
It has been working perfectly now for 3 days.