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sarah-whaley3798 avatar image
sarah-whaley3798 asked mike commented

Unable to delete voice mail using web app. Keep getting Error 104

I'm unable to delete voicemail messages from the web app. I select the voicemails to delete and then click delete and get this message:

"Error 104. We are sorry. Your request cannot be completed at this time.

Please try again later."

My work-around has been to delete the voicemails using the mobile app.
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sarah-whaley3798 avatar image sarah-whaley3798 commented ·
Steve,
In speaking with RingCentral regarding this issue, the Overview tab is the one affected. If you click on the Messages tab you can delete from there. They've followed up with me at least 3 times since I've put this question up to let me know they're working on the issue. Awesome response from a VOIP company!
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mike avatar image mike sarah-whaley3798 commented ·
thanks for sharing the work-around!
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steve-l7814 avatar image
steve-l7814 answered steve-l7814 commented
This is a widespread issue. We are seeing the exact same error as well.
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steve-l7814 avatar image steve-l7814 commented ·
Sweet.. that works! I haven't had much luck with RC support lately so I thought I would try this forum. I will pass this solution along. Thanks for the tip, Sarah!
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jb-ferguson avatar image
jb-ferguson answered
Sarah and Steve,

You are correct Sarah. I have noticed the same thing and was going to advise you that a definite workaround is to delete any voicemails from the Messages tab instead of the Overview tab.

You beat me to it by two minutes. :-)
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mike avatar image
mike answered
Hello Sarah,   Just wanted to let you know that we created a support case to escalate this for you.  

Your case # is 05274687.  

You can add additional details; samples with dates, times, numbers etc. to the case and check case status with the buttons below. 

  
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