question

mike asked Dec 14, '16 mike answered Dec 14, '16

12/14/16: Reports of problems with both inbound and outbound calls. (Resolved)

We are currently expirecing an issue affecting inbound and outbound calling for a portion of customers.

Calling parties are reporting a busy signal, or a message stating all circuits are busy.

Please open a support case and copy & paste the following into the title and notes of your case. Parent Case 05270150 INC-18400

We'll provide udpates as soon as we have more details. Please click the follow button on this thread to receive email updates.

Mike

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admin-admin3772 answered Dec 14, '16

Does this have anything to do with AT&T Mobile service for inbound calls to your landline?

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Office Staff answered Dec 14, '16

I am able to call out but no one is able to call on my main office line.

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Cody Smith answered Dec 14, '16

I am only having this issue with AT&T Mobile Customers that are attempting to call into the IVR on any of the incoming numbers.

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mike answered Dec 14, '16

We are still gathering details, so are not sure if it's only AT&T callers. Everyone feel free to open a support case and comment here with your symptoms.

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andrew2014 answered Dec 14, '16

Same here with just ATT

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dustin-hurley475 answered Dec 14, '16

No one can call in. I am testing on my AT&T cell phone, but I've missed 10 total calls. Not sure if they all happen to be AT&T.

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Cody Smith answered Dec 14, '16

I've tested AT&T, Sprint and TracPhone and only AT&T seems to not work. We are able to call out to phones though. May be different for everyone right now.

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colby-porta10256 answered Dec 14, '16

Calling from Comcast to one of our branches on RingCentral gives a message stating that the number may be disconnected.

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Office Staff answered Dec 14, '16

I have attempted to call in with a land line as well as a Verizon cell phone. I get the fast busy signal.

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andrew2014 answered Dec 14, '16

Verizon can call in fine as well

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