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mike avatar image
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12/14/16: Reports of problems with both inbound and outbound calls. (Resolved)

We are currently expirecing an issue affecting inbound and outbound calling for a portion of customers.

Calling parties are reporting a busy signal, or  a message stating all circuits are busy. 

Please open a support case and copy & paste the following into the title and notes of your case.  Parent Case 05270150 INC-18400

 

We'll provide udpates as soon as we have more details. Please click the follow button on this thread to receive email updates. 


Mike
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admin-admin3772 avatar image
admin-admin3772 answered
Does this have anything to do with AT&T Mobile service for inbound calls to your landline?

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Office Staff avatar image
Office Staff answered
I am able to call out but no one is able to call on my main office line.
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Cody Smith avatar image
Cody Smith answered
I am only having this issue with AT&T Mobile Customers that are attempting to call into the IVR on any of the incoming numbers.
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mike avatar image
mike answered
We are still gathering details, so are not sure if it's only AT&T callers.   Everyone feel free to open a support case and comment here with your symptoms.

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andrew2014 avatar image
andrew2014 answered
Same here with just ATT
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dustin-hurley475 avatar image
dustin-hurley475 answered
No one can call in. I am testing on my AT&T cell phone, but I've missed 10 total calls. Not sure if they all happen to be AT&T.
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Cody Smith avatar image
Cody Smith answered
I've tested AT&T, Sprint and TracPhone and only AT&T seems to not work. We are able to call out to phones though. May be different for everyone right now.
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colby-porta10256 avatar image
colby-porta10256 answered
Calling from Comcast to one of our branches on RingCentral gives a message stating that the number may be disconnected.
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Office Staff avatar image
Office Staff answered
I have attempted to call in with a land line as well as a Verizon cell phone. I get the fast busy signal.
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andrew2014 avatar image
andrew2014 answered
Verizon can call in fine as well
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