question

jakem asked Dec 19, '16 tom-franciosi3602 answered Dec 20, '16

Getting another transferred number?

I am a little confused and new to RingCentral so bear with me if this is a dumb/confusing question:
Our company just migrated to RC and we had to get our old landline number ported to RC. We now just acquired another company and they are merging with us. We want to have their number associated with us but when we transfer the number will it replace our current ported number? Another question is can we have that number associated with a call queue? I know we can have direct numbers for a call queue but is it possible to change that to the new company's number instead of a random number?
I apologize again if this is confusing, I am not the person that usually takes care of this at my work lol.

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danno147 answered Dec 19, '16

Yes to all your questions.

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Chuck Fuscone answered Dec 19, '16

Hi Jake, with this new company purchase will you be expanding your RC installation? If you are looking for assistance with this we could help here.

Many Certified RC Installers / Re sellers to assist

Thanks

Chuck
Certified RC Installer
Chuck@yoritguy.com

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tom-franciosi3602 answered Dec 20, '16

Having done around 2 dozen of these, the BEST thing to do is add a new phone number, associate it to the proper call queue or extension, and in the porting process select it as the "temporary" number. This will cause the ported number to automatically be placed in the proper queue or extension. If you don't select a Temp number for it to replace then it will simply be added to the main auto receptionist or show up as an unassigned number. Neither of which are probably what you want to see happen.

If you're porting a bunch of numbers then you have to add a Temp phone number for each. There's no many to one option.

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danno147 answered Jul 28, '20

When you process the porting order you have the option of either selecting a number it will replace or just add it to the account. Sounds like you want to do the later. Then when the number ports into your account to can move it to any extension, Queue, or auto attendant you want.

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