Using the app on an iPhone, my call log shows IP Phone offline (either not plugged in, or no internet connection). What are the reasons the app would not use the Verizon data plan in place of the Wifi?
I use this as an afterhours answering service with one of my employees, and some calls come through, and some she never got notification of. Any ideas on how to make it work are appreciated.
Stacey, It's normal for the phone to use Wifi instead of data when both signals are available. However, if there's a problem with the wifi signal and the data signal is stronger, the RingCentral app will switch over. For example if you are at home or in an office and talking while connected to wifi, and you leave the building, the app will switch to data.
In addition, if you go into the mobile app Call Settings, there's an option you can turn on/off for to "Use VoIP only on Wi-Fi". It's possible you just need to uncheck the radio button for this setting.