I can't attach any file from online fax out?

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hootsuite-app19 asked Jan 4, '17 mike commented Jan 5, '17

I can't attach any file from online fax out?

In response to ZindabadPunjabi on TWITTER: https://twitter.com/ZindabadPunjabi/status/816656755002404866 @RingCentralCare Y cant I attach any file from online fax out?keep showing error file size cant exceed 20MB bt size z only 343KB #failedtech

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 1 · 2017-01-04T16:13:43Z

jgtor4025 answered Jan 4, '17

I've tried PDF as well as docx from Chrome on Windows 7. No special characters in file name.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 2 · 2017-01-04T16:18:00Z

jgtor4025 answered Jan 4, '17

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 3 · 2017-01-04T16:21:59Z

mike answered Jan 4, '17

Have you tried to send it via the desktop application? or by email ie. fax#@rcfax.com ?

I'm trying to figure out if it's an issue with the file, or the actual Faxout feature on the website.

Mike

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 4 · 2017-01-04T16:26:30Z

jgtor4025 answered Jan 4, '17 mike commented Nov 27, '17

I ended up uploading it to google drive and then send it from mobile app.. I believe there's an issue with faxout feature of the website...

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1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike commented · Jan 04, 2017 at 04:42 PM

That's what it sounds like if the mobile app worked. Can you tell us if this was just yourself, or one user? Has this happened before or a one time instance?

If this has occurred more than once we should probably get a support case opened. If you'd like us to dig deeper, feel free to open a case using the button below, and include the user details/fax number that you were trying to fax from, time, date and an attachment of the document.

If you open a case, reply here with the case number.

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Answer 5 · 2017-01-05T00:31:45Z

garry-beirne4038 answered Jan 5, '17 mike commented Nov 27, '17

I too am unable to attach files (DOCX or PDF) through the website. No special characters in filenames (alphanumeric and underscore). DOCX is 77,111 bytes (77KB) PDF is 18,260 bytes (18KB).

Was able to through the desktop app, but this is not my typical working environment and would much prefer the web interface to be working correctly.

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike commented · Jan 05, 2017 at 02:56 PM

Garry, please open a support case also. Just click the same button above.

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garry-beirne4038 commented · Jan 05, 2017 at 04:15 PM

I would like to, but on my Mac when I try to Open A Case it takes me to a page where I get a momentary FLASH notice then am brought to the login page: https://service.ringcentral.com/login.asp?p_next_page=RCSupportPortalCreateNewCase Signing in doesn't seem to help. I navigate back to Contact Support ( https://success.ringcentral.com/RCContactSupp?src=) select Open A Case, and I'm asked to login again. Infinite loop.

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mike commented · Jan 05, 2017 at 05:44 PM

Make sure you are logged out of both of the following web pages.

https://success.ringcentral.com/

https://service.ringcentral.com

Then clear your cache and cookies (close all browser windows) , relaunch a new browser, then try to submit a case.

How do I clear my cache and cookies in my web browser?

If you still get stuck in a loop, then please reply.

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