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oncallanswer3873 avatar image
oncallanswer3873 asked luke2909 answered

My call logs prior to 1/8/2017 have disappeared

All of my call logs prior to 1/8/2017, I needed to review something and they were gone. Is anyone else having this issue
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danno147 answered
Nope.  My accounts all have records going back several months.
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jb-ferguson answered
My call logs are all accounted for. I also get a monthly spreadsheet report (you can make it a daily or weekly as well) emailed to me with my call logs for permanent storage. You can configure this on the Call Logs tab.
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luke2909 answered
Are the call logs gone for just your extension or for all the extensions on your account? If you call into support (1-888-898-4591) we can try to get the logs back and viewable on the RingCentral service site.
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