How do you cancel RingCentral?

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graves asked Jan 16, '17 graves answered Jan 16, '17

How do you cancel RingCentral?

Our phone system is not coducive for a business and no one at RingCentral is able to correct it. My customers have given up and are now calling us individually on our mobile phones. RC has been unable to help us.

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Answer 1 · 2017-01-16T22:35:10Z

robbenn-frenette138 answered Jan 16, '17

What exactly is happening with your system? I've been a customer for 6 years with about 3 issues that have not lasted more than a few minutes with a quick call to support

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Answer 2 · 2017-01-16T22:38:46Z

graves answered Jan 16, '17

We are unable to transfer calls and the system keeps going into some sort of default mode when customers call in and the calls go directly to voice mail, bypassing the receptionist. We quit using the phones completely unless someone happens to call and we get lucky and are able to answer the phone.

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Answer 3 · 2017-01-16T22:39:24Z

Chuck Fuscone answered Jan 16, '17

Graves, I would like to talk to you to understand why this system is unable to meet the needs of your business. I have helped many here along with other resellers.

Contact me so we could talk...

Chuck Fuscone
Certified RC Installer
Chuck@yoritguy.com
630-975-1200

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Answer 4 · 2017-01-16T22:41:23Z

graves answered Jan 16, '17 Chuck Fuscone commented Feb 28, '17

I am at the point that I only want to cancel. Either change VOIP services or go back to land lines.

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Chuck Fuscone commented · Jan 16, 2017 at 10:56 PM

I get it but here is something to think about. Talking to a consultant is different than talking to support. You may want to move back or to another VOIP service but we would like to know where RC fell short, and if you don't have all the information in your hands to make that call then you could be in the same situation with the new company.

I have so many customers that just needed their system programmed correctly to solve problems.

If you even just want to chat to explain so we could understand that would help.

Everyone here wants to make RC better so sharing your experience will help all of us.

Call if you like

Thanks

Chuck

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Answer 5 · 2017-01-16T22:51:42Z

mike answered Jan 16, '17

GRAVES, I've escalated your issue for you and you'll be getting a call very soon. I opened case 05363190 for tracking.

Mike

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Answer 6 · 2017-01-16T22:52:29Z

mike answered Jan 16, '17

Thanks Rob and Chuck!

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Answer 7 · 2017-01-16T23:22:17Z

graves answered Jan 16, '17

Thank you Mike!!

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Answer 8 · 2017-01-16T23:27:44Z

graves answered Jan 16, '17

Thank you Chuck!!

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