question

ethan-maass4167 avatar image
ethan-maass4167 asked ethan-maass4167 answered

Apply an advanced call handling rule to range of numbers

I would like to create an Advanced Call Handling rule under Company Call Handling to direct all calls from an entire phone EXCHANGE (not area code) or range of numbers. All calls from 1+123-456-xxxx, whereas xxxx could be any number, and those calls would skip my auto-attendant. I tried entering a rule for incoming calls with caller ID info as 1123456 but it doesn't appear to be working.

Is this possible?
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

3 Answers

·
danno147 avatar image
danno147 answered
It will work.  Where are you sending the calls under your Rule?
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

danno147 avatar image
danno147 answered
Here's what my rule looks like (in Company Call Handling) for calls coming from area code 678 and the exchange of 373 - then I have the calls route to another extension.


1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

ethan-maass4167 avatar image
ethan-maass4167 answered
I tried it again, just like you recommended, and it looks like its working now.

Thanks!
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.