Did you know that if you only have two digital lines (lines that can make incoming & outgoing calls) and 2 or more extensions - only the digital lines can call the extensions (that is without having to be connected via another number ie mobile).
Surely a VOIP system like Ringcentrals could offer for FREE the ability for all and any Extensions on one system to call each other quickly & seamlessly.
With the numerous FREE competitors like Skype etc etc around surely this basic functionality could & should be offered to paying customers who have one or more paid digital lines.
Feels very small minded & self defeating & a slur on the Ringcentral offering
(Especially when it would cost Ringcentral nothing!!!)
what type of phone do you use? I know with Cisco's there is a button saying Xfer on the display while on a call, press that then the otherone touch dial for whoever you want to transfer to and wait for them to answer, press Xfer again and hang up. You can also use BXfer which would work by pressing that on the call, then the persons one touch dial key, then just hanging up.
I think you are referring to free extensions using the desktop app? It is true that you need a paid user account to make outbound calls or to use another phone number like mobile or landline for the voice path. I am not sure how they could stay in business if they allowed free extensions to place calls..
Not sure I totally follow, but hopefully this will help, try using the Glip program through ringcentral and see if that helps quicker reaching of users, or there is also intercoming between users as long as it's set up for you properly. I hope I followed your issue correctly and offered decent advice, if all else fails always call tech support and they are always helpful and should help you find the best way to make your account work best for you.