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robin12 avatar image
robin12 asked jb-ferguson answered

Conference calling dial in number change

I received the email announcing the Conference Call dial in number change (again!!), saying that starting February 1, the old number would no longer work.  Well, it would be nice if the new number was reflected in the Text and Email invitations!  They are still showing the old number!  Can this please be fixed ASAP?
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danno147 avatar image
danno147 answered jb-ferguson commented
Are they changing again from 267-930-400 and 773-231-9226??
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jb-ferguson avatar image jb-ferguson commented ·
Not to my knowledge. I think they are referring to a reminder that the change is finalized on February 1st to the 267-930-4000 (see below)

Mike Official Rep profile picture

Mike (Official Rep) just posted this update in RingCentral:
IMPORTANT NOTICE FOR RINGCENTRAL CONFERENCING

On December 15, the dial-in numbers for RingCentral
Conferencing are changing due to a server upgrade to better support voice
quality. You and your employees must update any recurring meeting invites you
have with the new dial-in number,  (267) 930-4000 , no later than January 31, 2016.

During the
transition, the old dial-in conferencing numbers will remain supported until
January 31, 2016. However, all host and participants must dial-in to the same
conferencing number to join the same meeting. Host and participant access codes
will remain the same. At this time, there is no change to the dial-in number
for RingCentral Meetings.  Learn more.

Please forward
this information to your employees to ensure everyone is enabled to use
RingCentral Conferencing.

If you have
questions, please contact Customer Care.


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jb-ferguson avatar image
jb-ferguson answered
Robin,

My email generated shows the change (see below). Double-check your versions of the Windows application and the Google extension to make sure you have the most recent versions.

Please join the RingCentral conference. The Conference will start immediately.

Dial-In Number:
United States, Philadelphia, PA +1 (267) 9304000
Participant Access: XXX XXX
To join the conference on your iOS Device, click this link: http://xxxxxx/xxxxxxxxxxx

Conferencing Tips:
To mute your line, press *#6 on your keypad.
This conference call is brought to you by RingCentral Conferencing.

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jb-ferguson avatar image
jb-ferguson answered
Robin,

The above was from an email generated from the Windows Application (Softphone). The screen shot below is from the most recent version of the Google Chrome extension. It again shows the current number.


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