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Disappointed in RingCentral promo

We qualified for a free iPad during a promotion back in May of 2016. 9 months later and we still have not received it. I have put in several requests through our rep with no luck. Very disappointed that they would not deliver on the promotion and even more disappointed in their lack of an explanation. Not a good experience.
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mike answered
We frequently have various promos occurring. Can you please provide as many details as possible here so we can look into this.  I've made this a private conversation so you can post account info, or other details. 
Mike 
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kelly-grimm4316 answered
Hi Mike, thanks for your message. I'm glad I got your attention. I work for Allocadia Software and we qualified for the 'Get an iPad miini' promo last may. I verified this with our account manager Steve Miller. After several months I started to question him on where the mini was. At first it was 'in process', then eventually he stopped answering me all together. My email is kelly.grimm@allocadia.com if you'd like more info. Thanks; Kelly
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