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Van Rinn avatar image
Van Rinn asked mike answered

Cant Add Existing IP Phone in RingCentral Pro!!!

Well, I have high hopes for Ring Central but I am experiencing problems just getting started. I have the RING CENTRAL PRO subscription and I am simply trying to  setup am existing IP phone that I previously owned. It's a Polycom VVX210. The problem is that I cannot figure out how to add this phone without subscribing to another number. Any ideas? (Just 1 line and hopefully 1 phone!)
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bjsvec avatar image
bjsvec answered
You can only add IP phones to the RC Office product.  The Professional product is meant for small businesses only using soft phone and/or mobile phone for inbound calls.  To use an IP phone and place outbound calls with RC you must have a digital line (DID) subscription. 

https://www.ringcentral.com/office/phone-system-faq.html
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mike answered
Van Rinn,   You should be able to add a phone to a user in your Professional plan too, but as Brandon stated it will indeed need a digital line.

This topic shows the steps. 

Set up a Third Party SIP Phone
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