question

I'm looking to add a virtual extension to multiple assigned Polycom phones that would be able to be monitored/picked up by any of the phones. Use case is a shared extension that can target a group of users, but the user want to be able to answer calls on the virtual extension, and have other teammates pick up the call. Shared Lines doesn't appear to be what I'm looking for since I want each phone assigned to a particular user, with just a single virtual extension shared. I tried setting up a virtual extension, then giving the group members permissions to that extension for monitoring purposes, but it doesn't quite work as expected. One issue is that if I answer a call to that virtual extension and put it on hold and have a teammate pick it up, it looks like a call is holding on my personal line. Thanks in advance forum!