Is there a way to let my customers opt in/out of SMS messaging from my employees?

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Answer 1 · 2017-02-21T23:52:39Z

danno147 answered Feb 21, '17

Not that I'm aware of. Assuming your customers have multiple carriers they use.

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Answer 2 · 2017-02-22T13:24:12Z

chris-duquette4018 answered Feb 22, '17

im not sure you can turn off the text ability from a ringcentral number, but maybe take a look through the programming and see what types of roles you can make and see what features you can or can not give employees access to. this way your employees cant physically text out to as customer from your RingCentral numbers at least.

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Answer 3 · 2017-02-22T13:37:57Z

eric-halleen430 answered Feb 22, '17 chris-duquette4018 commented Jun 21, '18

I not really looking to stop an employe's ability to text anyone. Just certain customers that would opt into receiving messages from us and then at a time that the customer would no longer want to receive messages be able to stop. For example I get texts all the time that say reply "stop" to stop receiving messages.

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chris-duquette4018 commented · Feb 22, 2017 at 02:08 PM

gotcha, yeah like danno says, that doesn't happen with ringcentral

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danno147 commented · Feb 22, 2017 at 01:43 PM

That would be a feature found with premiere text providers like eztexting.com. RingCentral's free SMS is a basic SMS service.

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