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kasey avatar image
kasey asked saadetswift16514 answered

Pressing extension or meeting ID and nothing happens

We work in a shared office with VoIP polycom phones. Those phones are NOT part of RC.  When I use them to cal into an RC line like our main phone line, or to an RC meetings line, when the operator prompts me to enter an extension or the meeting ID, i do so on the keypad on the phone but nothing happens. It's as if the operator has no idea that I pressed any keys.  Anyone else?
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bjsvec answered
The first thing I would try is call your cell or a landline from one of those phones, press some tones and see if they can be heard or not.  Also, try to listen if they sound clear.  I am guessing this is a trouble with the provider you are using to place the call and not the RC meeting system.


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kasey answered
tried the cell and it's totally fine. also tried calling other non-RC lines that have prompts/extensions and had no problem.  Also tried calling the RC line or meeting line from my cell and had no problems...
Sound is totally clear. 
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bjsvec answered
Interesting.  It sounds like a rather obscure issue then as it only happens with calls from certain phones in your location to the RC meeting number.  I would tend to think this may have something to do with your network configuration and/or the voip provider you are placing calls from.  I would consider engaging a local or in house network expert to take a closer look and then it may be necessary to get support cases going with both voip providers to trace some calls to analyze and see what is happening (or not happening in your case).

Who is the provider you are placing the outbound calls through?

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saadetswift16514 answered
Hello Kasey,

Did you still need help with this?
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