under my softphone the faxes show as sent along with the rest of the texts ive sent through my account, but when logged into my mobile app there are only textes and no faxes, even under my faxes tab in the app....so none of my faxes show up at all under my mobile app basically. does whether or not ive sent them from my direct number matter? even though i am logged in the softphone and mobile app under my direct number i still see no evidence of faxes on my mobile app.
Are you logging in under the same extension they are being sent out from? Incoming faxes, if sent to your main number, will go to the main number system extension (usually x101) unless you have your DDL set up for that extension and therefore won't show under your DDL on the mobile app.