Feature request: Call queue for direct dial numbers - I would like to see an additional feature for "direct dial" calls. When someone calls a direct dial number it would be great if the number is busy the caller would be put into a call queue.- with a pre-recorded message either custom or standard indicating "please hold," and that they have been put into a queue and their call will be answered momentarily. that would be the first recording they hear. Then subsequent recordings, sorry, still busy, press * if you would like to leave a message or continue holding. The subsequent message would be played every 10, 15 or 30 seconds. I had this feature with my previous phone service and it was very productive. 2 Users / 2 lines . Business is professional search. Account Type: U.S.
You can sort of do this now. It depends how long you want to hold callers though as it appears the maximum time before voicemail is 75 seconds. Maybe support can extend that on the back end if requested.
Assuming you don't want direct callers to hold for 20-30 minutes you could record a connecting message and some customer hold music to say whatever you like while the caller is waiting. This is done under screening, greeting & hold music and also under call handling and forwarding. While a caller is listening to your connecting message and music they can press # any time to leave a message so you can record that in your connecting message or hold music.