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epalombizio6132 asked epalombizio6132 answered

RC Android App SSO Issue

I'm set up for SSO and it works just fine for the RC Desktop (PC) and RC Meetings application (PC). Up until last week, it was working just fine on my RC application (Android) but I now receive a webpage cannot be displayed error after entering my email address associated with my SSO enabled RC tenant. The RC Meetings application (Android) works just fine. I can reproduce this issue on multiple Android devices and multiple user accounts. Has anyone come across this issue? Thanks in advance, Elvis
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epalombizio6132 answered
Thanks Cecile - Yes, already tried uninstall/reinstall multiple times. I'm using my on premise ADFS, not Google as my SSO credential source. .. It's indeed a strange issue.
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cglassy3135 answered
Two suggestions: Did you already un-install the app from your Android once and re-install it?    In your Google settings, they may have the app listed as "less safe" ----   you can override that by allowing "less safe" app and then restart the phone, to allow the authentication routine to try again using your SSO credentials. 

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mike answered
EPalombiziom, 

Did you resolve this yet?  If not, reply back here and I'll open a case to get this escalated. 

Mike 
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epalombizio6132 answered mike commented
I haven't. I have a case open with RC Tier 2 as I'm able to reproduce the issue on Apple devices as well. I have a feeling the issue lies with a particular endpoint URL on my ADFS and RingCentral. I'm not sure why all of a sudden it's a problem, but I was able to replicate the issue with the GLIP application as well. I'll post my outcome to this forum in case it helps any future users. Thanks for asking, Elvis
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mike avatar image mike commented ·
It looks like the Tier 2 agent tried to call you and left a message.  If there's good time and number to reach you please reply to the case: 




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epalombizio6132 answered epalombizio6132 commented
Just an update on this. RC is still working on it. We've been over the SSO settings multiple times but there are no smoking guns on my end. The one oddity is that the RC mobile app fails to use SSO properly, but the RC Meetings mobile app does.. I'm hoping RC can shed light as to how these two apps leverage SSO differently to help narrow this down.
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epalombizio6132 avatar image epalombizio6132 commented ·
Strange, it comes right up for me. I am logged in so that could be why it's accessible to me.
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danno147 avatar image danno147 commented ·
Sorry, I get an error when I click on the hyperlink.

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danno147 avatar image danno147 commented ·
That's why.  Reading now....

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danno147 avatar image danno147 commented ·
Honestly, this is a new product, so I have not had any experience with them.  Let's see if someone else has or you'll need to open up a case for a engineer.  But, I learned something new toady - thanks.  Post back what you find out for the rest of us!
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danno147 avatar image danno147 commented ·
This may explain why " This extension has limited features and is not tied to a user".
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epalombizio6132 answered
Update: This appears to be resolved in the latest Android version.
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cglassy3135 answered
Android devices all look to the Google Play Services ecosystem for various token passthroughs - it may still be a Google setting that is prohibiting the credential passthrough on your own premise based SSO system - I would still look in your Google Logs to verify that it is not prohibiting the passthrough
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