There are many people here who might have experienced your same issue(s) and would be willing to assist you. Many of us are RingCentral Partners/resellers. Can you tell us what issue(s) you are having and we might possibly be able to assist you?
I'm more frustrated about having to go to the community.. I have multiple open cases with RC, and it seems like its difficult to find anybody that ACTUALLY knows what's going on. I had one person I started dealing with that was wonderful, and now she has disappeared.
Noah, If you can provide some specifics someone here will be happy to help. Or if there's info you'd rather not post publicly send an email to
email@example.com with any related case number and additional info.
#1. My phones don't ring loud enough. Polycom VVX601's. RC said they would be able to change the configuration to make them force louder rings, but haven't done anything. Currently, I had to install RC desktop app onto my PC, and have it ring my PC through my PC Speakers to be loud enough to hear to know my phone is about to ring.
#2. The RC Text service is a pain for me to use. I was informed when I signed up for RC, that texting to my main phone number is no issue at all for sending or replying. I was not told that it is locked to one extension & user, and its pretty much the "operator" extension.
#3. In reference to Item #2, I don't have an "Operator", which means that I now have to be the "operator" in order to be able to receive and send texts.
#4. I was told faxing was included when I signed up. "Its a special deal" I was told. I said "Including my fax machine?" I was told yes, I just needed an ATA adapter. Not that I also have to spend another $37 a month to actually use the adapter.
#5. I had to add another phone to my shop area to be able to hear ringers once again, since I can't use an ATA loudspeaker ringer with a VOIP phone without spending $300 on a device and another $37 a month to use it.. The phone is never used for outbound, only for inbound calls when I can't hear my desk phone ring loud enough to get to it in time. I would like to be able to setup my outbound fax machine to use the same line as the shop phone to avoid yet another $37 a month.. Or, can I hookup an ATA adapter and my external ringer to the same extension to save the money and just make my fax not auto answer?
The RC representative I was working with got back to me this morning... She was apparently on vacation last week and is working with my "implementation representative" to get me some updates. But I'd also like to hear the community's opinions on my issues.
I have more issues (or maybe frustrations are a better word), but those are my primary nuisances.
We are sorry for all the frustration, but our support team can and will help you get setup and make sure everything is working correctly. Looking at your account I see you have had several cases opened, but have not completed your implementation. I see notes on the account where the implementation adviser has been trying to reach you. The implementation sessions are designed to help you get up and running and make sure every thing is working correctly. Can you please reply to their emails and/or phone messages?
If for some reason you aren't getting the emails and voicemails, then send an email to
firstname.lastname@example.org with a good email address or contact phone number where they can reach you to get this scheduled.