Tech nor rep can demo RC meetings with me after many tries. Help!!!

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hootsuite-app19 asked Mar 3, '17 mike answered Mar 29, '17

Tech nor rep can demo RC meetings with me after many tries. Help!!!

In response to faustlaw on TWITTER: https://twitter.com/faustlaw/status/837670887998504960 @RingCentralCare Tech nor rep can demo RC meetings with me after many tries. Help!!!

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deborah-faust4578 commented · Mar 07, 2017 at 02:41 PM

So lots of talk and no action! Can RC do a text RC meeting with me?

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jb-ferguson commented · Mar 07, 2017 at 02:48 PM

Deborah, Did you see/try the suggestion I mafe in my post yesterday? Also, more confused now. What are you expecting when you want a "text RC meeting"?

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jb-ferguson commented · Mar 07, 2017 at 02:51 PM

When I first tested RC meetings I sent myself an email to see what it would look like then I used the mobile RC meeting application and one on my desktop to actually create a meeting with myself. This is yet another way that you can test everything you want with regard to the functionality of the application all by yourself.

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jb-ferguson commented · Mar 07, 2017 at 10:02 PM

Deborah,

Disregard my question above. I think it was a typo where you meant to type "test" and it came out as "text".

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Answer 1 · 2017-03-03T16:45:39Z

deborah-faust4578 answered Mar 3, '17

I would like to try it out before I fumble with it with clients. I'd like to try computer and phone. Audio and Video. And recording all.

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Answer 2 · 2017-03-03T16:54:23Z

deborah-faust4578 answered Mar 3, '17

I tried tech and my business rep and no one could get it working for me to participate in a RC meeting. How can I use it if you can't get it to work???

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Answer 3 · 2017-03-04T13:09:55Z

deborah-faust4578 answered Mar 4, '17

I need a participant to test it out with me.

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Answer 4 · 2017-03-04T13:11:16Z

deborah-faust4578 answered Mar 4, '17

my rep and tech support tried but couldn't get a test run working with me. They say they don't have the equipment!!!! LOL

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Answer 5 · 2017-03-06T13:41:55Z

chris-duquette4018 answered Mar 6, '17 chris-duquette4018 commented Nov 11, '19

got to have certain requirements on your computer as well as making sure your computer allows downloads and isn't being stopped by a firewall or something.

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deborah-faust4578 commented · Mar 06, 2017 at 01:53 PM

How can I try it out if the company that sells it can't help me?

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chris-duquette4018 commented · Mar 06, 2017 at 02:02 PM

have an IT specialist come into your office and figure out what's missing from your current set up that's stopping you from using the meetings feature, and then give tech support at RingCentral a call back and let them show you the ropes.

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deborah-faust4578 commented · Mar 06, 2017 at 02:09 PM

LOL -- it's not on my side. RC says they do not have the equipment to do a meeting with me. I have spent hours on the phone with them. They have failed.

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chris-duquette4018 commented · Mar 06, 2017 at 02:11 PM

would be odd that the company who provides the services doesn't have the equipment and settings needed to do a meeting with their own customer. I do all my demos and meetings with ringcentral through their app and have never had a problem.

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deborah-faust4578 commented · Mar 06, 2017 at 02:21 PM

I want to try it out before I use it with clients but RC cannot help me. It's unbelievable really?
Would you try it out with me?

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Answer 6 · 2017-03-07T22:34:22Z

mike answered Mar 7, '17 mike commented Nov 11, '19

Hi Deborah, I located your account and the support case. I see the support agent emailed you and is waiting for a response. We have numerous agents with systems that can help you. Can you reply to his email, or log into the case and let them know when you'll be available?

Mike

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jb-ferguson commented · Mar 07, 2017 at 10:36 PM

Mike,

FYI...I found Deborah's email address and web page and I just sent her my contact information via those mediums (no response yet) and offered to assist her in my free time tomorrow morning if she is available.

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mike commented · Mar 07, 2017 at 11:32 PM

Thank you Jan! Both of you please let me know if you need my help.

Mike

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Answer 7 · 2017-03-29T21:22:51Z

mike answered Mar 29, '17

Deborah, Just following up on your case related to this post. It appears the agent emailed you with no response. Is it ok to close your case?

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Answer 8 · 2020-07-28T14:14:53Z

mike answered Jul 28, '20

HI Deborah, Can you tell us where you are getting stuck at? Or do you just need some general training?

We have a pretty detailed user guides here:

RingCentral Meetings User Guide

RingCentral Meetings Quickstart Guide

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