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will-strain4589 avatar image
will-strain4589 asked mike commented

How many active calls can I have at one time?

If I have one line but many extensions how many active calls can I have at a time?
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danno147 avatar image
danno147 answered
Many.  Depends on your set up.
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jb-ferguson answered
It also depends mostly on your bandwidth and the quality of your router (especially the router setup as Danno just referred to).

Here's a RingCentral support site which allows you to enter the number of calls you might expect to have and then run a test, using those parameters, to see whether your system can handle that volume of simultaneous calls. The test, under Test Your Connection's Quality, allows for a maximum of 50 simultaneous calls but based on the results of the test you could surely interpolate as to whether you could accept more than that, if necessary.

https://www.ringcentral.com/support/qos.html#


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will-strain4589 answered mike commented
So there is no plan based limits? The only limit is based on my network and internet access?
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jb-ferguson avatar image jb-ferguson commented ·
That's correct. There are plan minutes for toll-free calls but not for the number of simultaneous calls.
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jb-ferguson avatar image jb-ferguson commented ·
Will,

I forgot to mention that the only other plan based limits are regarding the number of people allowed in video meetings in the RingCentral Office plans. Video meetings only allow:
Standard Edition - 4 people per meeting
Premium Edition  -  25 people per meeting
Enterprise Edition - 50 people per meeting

Audio Conferences allow for 1,000 people per conference.
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mike avatar image mike commented ·
Cesar,  Your question appears to be related to RingCentral Meetings.  We are in the process of rolling out a new feature for "large meetings".  You'll want to contact your account manager to discuss adding this to your account.

Mike
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cesar-pena5102 avatar image cesar-pena5102 commented ·
if the 25 video seats are taken , can more ppl be able to join with only audio but able to watch the presenters video?
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