question

jaclyn-stewart4688 avatar image
jaclyn-stewart4688 asked mike answered

Are you able to view missed queue calls when your status is set to DND?

I know that one can view missed calls when they are on DND if the calls come directly to a specific line but can you also view missed calls from the assigned queue?
topic-default
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

·
mike avatar image
mike answered
Hi Jaclyn,  If I understand your question correctly, no.  There were some changes made to the reporting functionality on our 9.0 release.  Missed calls should no longer show up for the user, but should show up as missed call for the queue itself.

Mike 
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.