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Preston Cox avatar image
Preston Cox asked saadetswift16514 commented

is there a way to shorten the time it takes auto receptionist to dial the operator extension?

Our main number routes to a brief menu and then transfers the call to the operator if the caller takes no action. I have timed this, and there is about five seconds of dead air before the call reaches the operator. 

We are loosing a few calls a day and I believe it may be because people are confused about whether they've been dropped while their calls are waiting to be received by the operator.

My question is whether or not there is a way to shorten the amount of time it takes for the system to send these calls to the OE.  I suspect not, but I thought I would check.

thx
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saadetswift16514 avatar image
saadetswift16514 answered saadetswift16514 commented
Hello Preston,

Sorry for missing your post! Are you still having this issue? It almost sounds like there may be a Network Issue and that could be what's delaying the transfer. It shouldn't take that long...
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heather-matera6121 avatar image heather-matera6121 commented ·
Chrome
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saadetswift16514 avatar image saadetswift16514 commented ·
Do you know what version of Chrome you're on?
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heather-matera6121 avatar image heather-matera6121 commented ·
Version 59.0.3071.115 (Official Build) (64-bit)

Says up to date
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saadetswift16514 avatar image saadetswift16514 commented ·
Hmmmm....that is really strange. I've never encountered it taking hours for the change to occur, it's always been instantaneous. I would suggest contacting support so that we can gather samples and troubleshoot with you live. Feel free to post your case number so I can track it :)
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heather-matera6121 avatar image heather-matera6121 commented ·
i talked to support - user error :0   ooops

My boss changed something while i was gone....
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