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anthony-roman4861 asked saadetswift16514 commented

RC meetings not associating with Outlook link

When I create a RingCentral meeting in outlook, it generates an email where I can invite antendees which works well.  The problem i'm having is that when I click on the hyperlink on my calendar,  it sends me to the RingCentral website and wants me to download and install RC meetings when I already have it installed.  I uninstalled both RC for windows and RC meetings and installed the latest version available for both, rebooted my computer and i still get the same problem.  I also have the Rc plugin for Outlook.  I am running win7 x64 and Office 2016.  All windows updates are also installed.  I even checked default programs and also associate extensions with programs.  Any help would be appreciated.   Thanks.

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anthony-roman4861 avatar image
anthony-roman4861 answered saadetswift16514 commented
IE version 11.  I'll try another browser and see what gives and come back with results.  Thanks Mike.
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saadetswift16514 avatar image saadetswift16514 commented ·
Hello Anthony,

Did trying a new browser resolve the issue?
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mike answered
It sounds like the link is working correctly. It's normal for the link in the calendar/outlook even to pop open a browser window. At that point it should recognize if you already have the RC Meetings app installed, and launch it in a new window and prompt you to log into the app. This sounds like it might be a browser, or some sort of security setting.  What browser and version are you using?  Have you tried switching the default from Chrome to Firefox or vice versa?

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