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michael-cerchiaro4850 avatar image
michael-cerchiaro4850 asked michael-cerchiaro4850 commented

IVR: How to have active on a direct dial.

When customers call our location they can contact us two ways.
1. Dial our main company number (auto receptionist) and hit #5, then it goes to an IVR Menu with our various departments at our location.
2. Dial our direct dial that rings our receptionist phone which is setup to ring as part of a call que to forward to a few offices at the same time.

Is there a way to have the direct dial calls go to the IVR menu as well?
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danno147 avatar image
danno147 answered
Are you looking to have the "direct dial" ring to the IVR and the receptionist?
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michael-cerchiaro4850 avatar image
michael-cerchiaro4850 answered michael-cerchiaro4850 commented
That's half correct. When they call 412-281-2234 (which is the receptionist direct dial), i want it to go to the IVR and the caller to select what department they want. Selecting 1 would then ring the call que (which the receptionist is part of).
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danno147 avatar image danno147 commented ·
Got it.  Is that number the "main" number (i.e., company number) on your RC account?
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michael-cerchiaro4850 avatar image michael-cerchiaro4850 commented ·
No. The main number is 412-281-3973 - that immediately goes to the Auto Receptionist and you choose option 5 for my location..
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danno147 avatar image danno147 commented ·
You'd have assign a new number for the user "Receptionist" and take her old number and move it to a company number.  Then you could forward via rules.
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michael-cerchiaro4850 avatar image michael-cerchiaro4850 commented ·
Hmmmm. Okay. Is there a way to remove her old number, assign it as a company number, and NOT assign her a new direct dial number. She doesn't need a direct dial number. She only takes calls from her extension, or through the IVR.
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danno147 avatar image danno147 commented ·
She has to have a phone number if she has a phone.  Even though she has an extension number, how calls ring at her phone, is via the 10-digit phone number. 
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