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jbodden avatar image
jbodden asked mike answered

cancelled account still got charged

cancelled my account back in 2015. just got billed today. Says we never cancelled. If we never cancelled how did we get his email from Walt Weisner, Senior VP Customer Care?

I have been alerted you have canceled your services with RingCentral and I am so sorry to hear that. 
Your opinion is important to me and I wanted to see if you have 1 minute to answer 2 questions about 
your RingCentral experience. Your feedback will help us improve our products and services. 
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chris-duquette4018 avatar image
chris-duquette4018 answered
i have yet to have a monetary / billing / feature issue with RC. The tech support always seems to bend over backwards to help me figure out any issue i might be having and helps when customers call me complaining about their bill. in one case a customer threatened to sue RC because she said she was being over-billed what she agreed to and I along with RC would be hearing from her lawyer. Upon printing her bill and showing her that her bill had actually gone down since she had signed up i haven't had a complaint since. 
so to anyone else reading what seems to be a rash of negative and frankly, borderline rude comments on here the past few days, understand just because a few people have a problem it doesn't mean you will.
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mike answered
John, I located your case number and have escalated this issue. Someone will be taking care of this asap.

Mike
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mike answered
John,  You you should soon be hearing from a support agent on this. The account you referenced as being closed was indeed closed.  It appears you (or perhaps a spouse or other family member) has another account using the same card, which is why you were charged again. 

I'll changing this to a private conversation in the event you/we need to post more specifics.

Mike
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