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dennis-dreeszen asked jb-ferguson commented

Announcing Extensions before connecting call using VoIP

Really need a way to have the VoIP announce the extension before connecting in the same way that it does when calling over cellular/non-ring central phones.  My staff has no way of knowing what extension is calling them when they are responsible for answering multiple locations' extension.  Silly that we have to turn VoIP off to have the calls announced.... Very Frustrating.
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jb-ferguson answered
Dennis,

It currently can do that. On each extension you want announced, go to Call Handling & Forwarding and then select the Incoming Call Information sub-menu. When it opens, make certain to select "All phones" and "Always" and finally click on the box which says "Include mailbox name in announcement". They (your staff) will then hear each extension name prior to being connected to the call. It will sound something like "Sales [whatever the name of your mailbox/extension is], you have an caller. Press 1 to accept the call."

See my screen capture below...


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dennis-dreeszen answered jb-ferguson commented
We have our setup exactly this eay, it is still not announcing the extension using voip. Is there a glitch in our system?
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jb-ferguson avatar image jb-ferguson commented ·
I can't say. I have five extensions set up this way and each and every one of them works as I described above (where it gives me the mailbox name...even my personal extension tells me that "Jan Ferguson, you have an incoming call...")

I recommend opening a new support case with RingCentral Support here:
https://success.ringcentral.com/RCSupportPortalCreateNewCase

I'm a RingCentral Partner and I don't have access to accounts. They should be able to assist you.

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dennis-dreeszen answered
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