Announcing Extensions before connecting call using VoIP
Really need a way to have the VoIP announce the extension before connecting in the same way that it does when calling over cellular/non-ring central phones. My staff has no way of knowing what extension is calling them when they are responsible for answering multiple locations' extension. Silly that we have to turn VoIP off to have the calls announced.... Very Frustrating.
It currently can do that. On each extension you want announced, go to
Call Handling & Forwarding and then select the
Incoming Call Information sub-menu. When it opens, make certain to select "All phones" and "Always" and finally click on the box which says "Include mailbox name in announcement". They (your staff) will then hear each extension name prior to being connected to the call. It will sound something like "Sales [whatever the name of your mailbox/extension is], you have an caller. Press 1 to accept the call."