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epalombizio6132 avatar image
epalombizio6132 asked mike answered

RC Desktop SSO Prompt

1. US 
2. Not yet
3.
     Up until recently, I was able to use SSO through the RingCentral for Desktop application without having to enter credentials to my local Active Directory. To login, I would select Single Sign on, enter my email address, and then transparently authenticate. 

At the present time, when I attempt the steps above, I receive an authentication prompt from my internal ADFS server to enter credentials. 

I downgraded to version 8.3.6 and SSO works properly without requiring me to enter credentials. Has anyone else experienced this?

4. Fix SSO transparent authentication. It worked correctly in version 8.3.6
5. Uninstall the latest version and install version 8.3.6
6. 8.4.5
7.
8. 50
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4 Answers

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mike answered
I'm not sure if this is a known issue, so I created a case for you.  Case #
05679240.

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epalombizio6132 avatar image
epalombizio6132 answered epalombizio6132 commented
Thanks Mike - I had already created a case so I expect they can merge them together... It's strange that this broke in 8.4.5

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mike avatar image mike commented ·
I did not see a previous related case for this.  Can you provide the case number for me and I'll check the status?

Mike
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epalombizio6132 avatar image epalombizio6132 commented ·
Sure.  05677895
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mike avatar image mike commented ·
Thank you!  Going forward, if you create any posts here on the Community for which a case is already open, please provide the case number. This will help us assist you much faster.  I have someone looking into this for you.

Thanks!

Mike
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epalombizio6132 avatar image epalombizio6132 commented ·
Definitely. I created the case after I posted it.. As always, I appreciate how attentive you and others have been responding to questions and issues.
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epalombizio6132 answered
Support informed me that there is no ETR for this issue. The recommended workaround is to stick with version 8.3.6.

They did share a config.ini file with me that will allow me to prevent the RC Desktop app from checking for updates.If this affects you or your users and you don't want to be bothered with non-transparent SSO to a local ADFS environment, you can use 8.3.6 without being prompted for the upgrade to 8.4.5
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mike answered
Thanks for the follow up! 

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