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mike-brookes asked mike answered

virtual extension price increase

Has anyone else had issues with the new pricing increase from Ring Central, when I signed the contract I was told that Virtual Extensions were included, now I am being told that they will charge me and I can't get out of my contract. I would appreciate any suggestions on how to cancel without a penalty, my rep has been zero help.
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Chuck Fuscone avatar image
Chuck Fuscone answered
Mike, there are certain scenarios in which you will be charged and some not.

Could you explain how you want to us RC and the team here could help

This is something very new.

What ever you are willing to share will help is get you a good answer

Thanks

Chuck
Certified RC Installer
chuck@yoritguy.com
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mike-brookes answered
I have had the service since October 2015 and the virtual extensions were part of the package, now they want to charge, I only have two and they have always been in place. I want to be able to cancel my contract without penalty since they have changed my fees.
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mike answered
Mike, This change will be affecting different users/accounts different ways so we encourage you to contact your account manager direct.  If you don't now who that person is just reply here and we'll find out and have them get in touch with you.

Because this change creates lots of questions and affects accounts differently we are making this a private conversation, but you are still welcome to post followup questions here.

Edit:  I located your reps info and will follow up.

Mike
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