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luke-callen11529 avatar image
luke-callen11529 asked cglassy3135 answered

A quicker way to transfer calls?

Is there a quicker way when transferring a call then manually inserting the number? It would be great if you could select 'transfer' then have the ability to pick the number directly from your contact or favourites.

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robbenn-frenette138 avatar image
robbenn-frenette138 answered
If you have the numbers programmed on your phone, yes you can.  I have a Polycom phone and have numbers as speed dial numbers - I just press the respective speed dial button.  
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luke-callen11529 avatar image
luke-callen11529 answered

Sorry should have specified. I mean via the ring central windows app?

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cglassy3135 answered
04-25-2017  Yes  just add the extensions to your Heads Up Display  then you can transfer by just pressing their extension. Presently your HUD can only display 100 extensions at a time, but the engineering team is working on expanding that number higher.  We have 28 remote sites and the front office at each site has all their extensions loaded in the Heads Up Display so they can see all phone traffic in and out, and transfer calls quickly to extensions. 
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