question

yourit avatar image
yourit asked saadetswift16514 answered

Can you set the main line up as an extension on a sip phone? If so does it cause any issues with call routing?

Main Line as a ext.
topic-default
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered
Hello Yourit,

Are you referring to the main company number on your account? Or are you referring to a phone number listed under the Auto-Receptionist section?
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

yourit avatar image
yourit answered
yes the main number

1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered
So what you could do is create a custom rule under Auto-Receptionist that states calls made to the company number be routed to an extension which has a SIP phone attached to it. 
Here are a few Knowledge Based Articles from the RingCentral Success website that will walk you through making the change.
https://success.ringcentral.com/articles/RC_Knowledge_Article/9431
https://success.ringcentral.com/articles/RC_Knowledge_Article/Adding-Custom-Rules-More-Option
Let me know how that works for you!
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.