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avsharian avatar image
avsharian asked mike answered

6+ Months with NO Billing Problem Resolution by RingCentral

Has anyone else had the problem of a complete LACK OF Billing Problem Resolution?!?!? I have opened NUMEROUS cases to try and get A) credited for a bundling service we never ordered, and B) the bundling charges STOPPED. Despite opening cases and numerous phone calls to RingCentral, this month YET AGAIN we're getting the extra bundling charge!!! I can't get anyone to resolve this issue they always push me to someone else who then never resolves the issue? Does anyone have any advice on what the he%# you have to do to get this company to resolve a billing issue?????!!!!!!!!???????
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mike answered
We've followed up on this and see that the case has been escalated and closed already.  We'll archive this post, but please feel free to post here again if we can help.

Mike
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