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paul-lomax4616 avatar image
paul-lomax4616 asked paul-lomax4616 commented

Can't use RingOut to call another RingCentral user?

I'd like to call another (internal) RingCentral user via RingOut. (using serviceweb). If I put in their extension, I get an error. If I put their full direct line, it phones my mobile but when I press one to connect, it disconnects. How do you make 'internal' calls with RingOut? Is it possible? 
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saadetswift16514 avatar image
saadetswift16514 answered paul-lomax4616 commented
Hello Paul,

I tested this out with the RingCentral for Windows (softphone) application and it worked just fine.

What is the error that you are getting? Have you tried turning off the option to press one to connect the call?


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paul-lomax4616 avatar image paul-lomax4616 commented ·
It works for me in the Chrome extension too.

My problem is specifically the ring out option on  https://service.ringcentral.co.uk it seems. Can you try that please?

Entering an extension gives the error "Invalid phone number". If use the full direct line number, and I turn off the option to press one, then it disconnects as soon as I answer.  




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saadetswift16514 avatar image saadetswift16514 commented ·
Hello Paul,

I see! I was able to replicate the issue. Let me get back to you on why this is occurring.
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saadetswift16514 avatar image saadetswift16514 commented ·
Hello Paul,

Thank you for being so patient. When it comes to using the RingOut option in service web to dial an extension, it is not currently supported. That's why it doesn't work.

Regarding the issue when dialing the full DID, that is weird behavior. We would need to troubleshoot with you live on that one in order to collect call examples, etc.

I would suggest calling into support at 888-898-4591, Option 3 or you could open up a web case here:

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paul-lomax4616 avatar image paul-lomax4616 commented ·
Clicking open case didn't take me to the case reporting page for some reason (maybe because I'm on a Chromebook?)
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saadetswift16514 avatar image saadetswift16514 commented ·
Quite possible. Clicking on the button brings you to where you will log into your RingCentral account and then it will bring you to where you can fill out the web case information. I just tested to verify.
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