question

michael-warshafsky5382 avatar image
michael-warshafsky5382 asked mike commented

RC Salesforce Lightning the 'Related To' field won't populate

RingCentral for Salesforce Lightning the 'Related To' field won't populate with either the appropriate record or the current record the user is viewing...
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

2 Answers

·
michael-warshafsky5382 avatar image
michael-warshafsky5382 answered mike commented
Thanks Mike, yeah I still need help. I've gone through these instructions and my related to field still isn't populating? Even with the current record....
1 comment
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike avatar image mike commented ·
Hi Michael,   I've checked with a couple engineers and they would like you to open a support case so they can take a look.  You can use the button below and if you'd like feel free to reply with the case number when you are done so we can follow it with you.




0 Likes 0 ·
mike avatar image
mike answered
HI Michael,   Sorry this post got missed.  Do you still need help with this?

We have some new recently published user-guides for this integration if it helps.

Admin Guide

User Guide

Lightning Blog Post
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.