Note: I am posting this as Private simply to be confirmed before opening up to the community.
I believe I recently encountered a bug when my office lost our internet connection.
My simple setup consists of 3 users, all with primary desk phones. Two users use smartphones for backup or intermittent use (not always signed in).
My Call Routing Settings:
First Ring > Desktop & Smartphones (On) > Wait "0" Seconds before transferring to desk phones. All phones ring Simultaneously.
Under normal operation, all desk phones and signed in smart phones will ring simultaneously as intended and calls can be answered by either desk phone or smart phone.
With this setup we expected that during an ISP or power outage, desk phones would be disconnected, but calls should continue to ring the Smartphones as usual.
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However, during a recent internet outage we found that we were unable to answer the call via the Smartphone app. Desk phones had obviously lost connection... incoming calls ring on the smartphone, but pops up for only a split second before going away, repeating until it goes to voicemail. Since the call only pops up for a split second, we are unable to answer the call. Once the office internet connection is restored and desk phones are operational, the smartphones then ring and can be answered as normal.
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This was later repeated in a simulated internet outage by disconnecting the modem.
I was able to work around this issue by changing the Wait "0" Seconds Before Transferring to "5" seconds. The incoming call would then display on the smartphone for 5 seconds, still disappearing in 5 second ring interval loop, but this now allowed enough time to answer via the smartphone.
I see that there is a recently released setting for "Forwarding for Unreachable Phone", but this can not be used when First Ring Desktop & Smartphones is set to On. Regardless, I would see this only as a workaround and not a solution.
I believe I recently encountered a bug when my office lost our internet connection.
My simple setup consists of 3 users, all with primary desk phones. Two users use smartphones for backup or intermittent use (not always signed in).
My Call Routing Settings:
First Ring > Desktop & Smartphones (On) > Wait "0" Seconds before transferring to desk phones. All phones ring Simultaneously.
Under normal operation, all desk phones and signed in smart phones will ring simultaneously as intended and calls can be answered by either desk phone or smart phone.
With this setup we expected that during an ISP or power outage, desk phones would be disconnected, but calls should continue to ring the Smartphones as usual.
------------------------------------------------
However, during a recent internet outage we found that we were unable to answer the call via the Smartphone app. Desk phones had obviously lost connection... incoming calls ring on the smartphone, but pops up for only a split second before going away, repeating until it goes to voicemail. Since the call only pops up for a split second, we are unable to answer the call. Once the office internet connection is restored and desk phones are operational, the smartphones then ring and can be answered as normal.
--------------------------------------------------
This was later repeated in a simulated internet outage by disconnecting the modem.
I was able to work around this issue by changing the Wait "0" Seconds Before Transferring to "5" seconds. The incoming call would then display on the smartphone for 5 seconds, still disappearing in 5 second ring interval loop, but this now allowed enough time to answer via the smartphone.
I see that there is a recently released setting for "Forwarding for Unreachable Phone", but this can not be used when First Ring Desktop & Smartphones is set to On. Regardless, I would see this only as a workaround and not a solution.
