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Question: Why cant I dial a specific country even though I have International Calling enabled?

Answer: Some countries are considered blacklisted on RingCentral for fraud purposes. Meaning that you can only dial specific area codes in those countries. If you have International Calling enabled on your account but you cant seem to be able to dial a certain country, check to make sure that it is not blacklisted.

1)      In the Admin Portal, go to the Billing Tab

2)      Select the International Calling section



3)      If the country has an exclamation point next to it then it is considered a blacklisted country with limited numbers to call

If you need to make calls to a country with this mark on it, simply fill out a whitelist form in its entirety and attach it to a web case. You can find the whitelist form on our Success website.
 

*Note: only an authorized individual on the RingCentral account can fill out this whitelist form





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