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atwood-clerk5603 asked saadetswift16514 answered

No answer-IVR

I would like to be able to have a non-answered call go to an IVR as opposed to voicemail.  how can this be accomplished?  To clarify,  I want EXT 201 to go to IVR 1001 if there is no answer, instead of the voicemail.
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saadetswift16514 answered
Hello Atwood Clerk,

Could you provide an example of how you would expect the call to flow?

For instance, call comes into a user's extension and instead of leaving a voicemail on the extension it goes to an IVR.

I want to get a better understanding so that I can answer your question. Thanks!
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