BLOCK CALLS FROM NO CALLER ID IN THE CALL QUEUES

Question

Answer 1 · 2017-05-25T13:52:04Z

jb-ferguson answered May 25, '17

Parker,

You can do that now within the Blocking portion of the Admin Portal. Be certain to do it on your Super Admin extension (usually x101 unless you've changed it).

Click on the Block calls with no Caller ID at the bottom of the dialog. See the screen capture below:

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Answer 2 · 2017-05-25T14:03:32Z

parker answered May 25, '17 parker commented Nov 18, '19

But I only need this feature for one call queue. Will it effect all call queues and Users?

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jb-ferguson commented · May 25, 2017 at 02:12 PM

You will find the Blocked Calls sub-menu under Greeting in the queue extension.

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parker commented · May 25, 2017 at 02:32 PM

Yes, because she directed me here. Ultimately I received the answer I needed!!!

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jb-ferguson commented · May 25, 2017 at 02:10 PM

Yes...if you set it up from the Super Admin extension. However, you can also set it up the same way (same checkboxes, etc.) within the queue extension as well.

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parker commented · May 25, 2017 at 02:20 PM

Thank you, when I called support they said it was not possible. Thank you again for your help!!!

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saadetswift16514 commented · May 25, 2017 at 02:24 PM

Hello Parker,

I'm very sorry about that. The agent was misinformed and I will be sure they are coached on the subject for future inquiries.

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Answer 3 · 2017-05-25T14:19:59Z

saadetswift16514 answered May 25, '17 jb-ferguson commented Nov 18, '19

Thanks for your help, Jan!

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jb-ferguson commented · May 25, 2017 at 02:23 PM

My pleasure.

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