question

rebecca-atwood avatar image
rebecca-atwood asked luke2909 commented

We want to find out the average speed of answer for the team. Is this something that is calculated and able to be found on RC?

I would like to see the average speed of answer for my team. Is this something that is calculated and able to be found inside of Ring Central?
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

·
luke2909 avatar image
luke2909 answered luke2909 commented
Hi Rebecca, this is definitely possible with our live reports feature, more details on this feature are on our RingCentral Live Reports Overview page. There is a widget you can add to the dashboard that shows the "Average SoA", which is the average time to pick up a queue call. If all your team members are in one queue you can get the average time of everybody this way. You can see more about this widget on the RingCentral Live Reports Widgets Overview page.
1 comment
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

luke2909 avatar image luke2909 commented ·
You can also see historical reports of this data in the standard reports view. More information on this is on our RingCentral Reports Overview page in the Queue section.
1 Like 1 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.