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saint-zoe-parish-church5705 avatar image
saint-zoe-parish-church5705 asked saadetswift16514 commented

"Failed error" message while downloading recordings

I am trying to download recordings and I am receiving a "Failed error" message. Is anyone else getting this. Problem started about 8:45 Am EST - June 3, 2017. It worked before that.

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jb-ferguson avatar image
jb-ferguson answered saadetswift16514 commented
No issues here. Just downloaded 4 messages, each of which was over one and on-half minutes long. Do you have any issues downloading anything else from the internet? Can you download attachments from your emails? Just asking to see if this might be a computer or ISP issue.

I always recommend to my clients to reboot their computer to see if that clears up any lingering issues from other sources. Have you tried rebooting your computer and again try to download your messages?

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saadetswift16514 avatar image saadetswift16514 commented ·
Which web browser are you using? Have you tried clearing cache and cookies?
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saint-zoe-parish-church5705 avatar image saint-zoe-parish-church5705 commented ·
Thanks for your feedback.  The problem still exist on my main computer. However no problem on any other computer. Thanks
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saint-zoe-parish-church5705 avatar image saint-zoe-parish-church5705 commented ·
Blessings ... I was using Firefox.  I cleared the history and cache and cookies as you suggested and it works.... Thank you very much. Now I can get back to working.
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saadetswift16514 avatar image saadetswift16514 commented ·
Perfect!
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saint-zoe-parish-church5705 avatar image saint-zoe-parish-church5705 commented ·
Hi Saadet, The issue has reoccurred, this time rebooting and doing what you suggested above is not working
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