Blocking all calls for the RingCentral assigned phone number

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bige5934 asked Jun 21, '17 bige5934 answered Jun 21, '17

Blocking all calls for the RingCentral assigned phone number

I have a main company number that I use for my business that I give out to all my contacts. I also have the RingCentral given number that I do not use and do not give out to anyone. However, I get substantial amount of unsolicited calls and faxes through this number that are annoying and disrupting to my business.
How can I block all calls to this number while still getting calls made to my company main number. I called tech support and they tell me this feature is not available. Come on!! Isn't this a software company?
Any suggestions/solutions?

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Answer 1 · 2017-06-21T18:03:10Z

jb-ferguson answered Jun 21, '17 jb-ferguson commented Nov 11, '19

Ernesto,

Sure you can. Select the extension that number is assigned to then go to Screening, Greeting & Hold Music...then Blocked Calls. Click on the radio button which says Block all calls.

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jb-ferguson commented · Jun 21, 2017 at 06:09 PM

If you have not assigned an extension to that particular number, simply do so in order for the procedure to work. As Danno stated, that number should not be assigned to the default Super Admin extension of x101. If it's a separate digital line number make sure it is assigned to some other extension.

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Answer 2 · 2017-06-21T18:07:06Z

bige5934 answered Jun 21, '17 jb-ferguson commented Nov 11, '19

Thank you Jan for your prompt response. The tech support agent told me that if I block all calls for that phone, I will not be able to get any calls at all, even from people calling the main line.
Is this not correct? I guess I can try....

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jb-ferguson commented · Jun 21, 2017 at 06:11 PM

Again he is not correct. See the screen capture below. You can indicate WHICH CALLS you WANT to accept.

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Answer 3 · 2017-06-21T18:18:34Z

bige5934 answered Jun 21, '17 danno147 commented Jun 21, '17

Unfortunately, the number given is assigned to my extension (admin).

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jb-ferguson commented · Jun 21, 2017 at 06:14 PM

If that is your ONLY DL (digital line) then this whole procedure will not work. Your main number (if it's NOT a digital line) must be forwarded to another extension/DL for you to be able to accept calls.

For example, my main number is a toll-free number. WHen people call it I forward it to my DL so I can accept calls. I only have one DL. If I were to block all calls on it, then I would not be able to receive any calls.

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jb-ferguson commented · Jun 21, 2017 at 06:16 PM

Similarly, if I were to block ALL calls on my main number/Super Admin extension (x101) I would not be able to forward ANY calls to my direct/digital line since it wouldn't get past the main number.

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danno147 commented · Jun 21, 2017 at 07:56 PM

Cool beans. Just in case, sounds like you are a single user, but if down the road you add more seats, this would block internal calling too, so the other users would need to Intercom you.

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danno147 commented · Jun 21, 2017 at 07:57 PM

That's because, even though the other user is calling your extension number, technically they are still dialing your 10-digit number. Make sense?

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Answer 4 · 2017-06-21T19:59:34Z

bige5934 answered Jun 21, '17

I got you. I have a small office with 3 people (3 extensions) so we always never use internal extensions to communicate. A good yell is all it takes....
Cheers,

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Answer 5 · 2020-07-28T14:26:46Z

danno147 answered Jul 28, '20

Assuming your extension is the super admin, you cannot do it through blocked calls (since it will block calls to your main number too). You'll need to do it via advanced rules under your extension.

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Answer 6 · 2020-07-28T14:26:48Z

bige5934 answered Jul 28, '20

Danno,

I did just that. Pretty intuitive and easy and I think it is working fine.
Thanks a lot for you help.

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