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gabriel-soto4635 avatar image
gabriel-soto4635 asked danielb3368 answered

HUD not showing the correct presence. Again :(

Ones again the presence on the HUD got broken again on the desktop app.

The presence on the phone and the desktop app does not sync.

 Called again to RC. they instruct me to PURGE the data on each user, I did it and same issue. Then called later and they instruct me to roll back to version 8.4.5, I did it and same issue with the presence.

How in the world RC technicians do not have any idea how to resolve the issue if they cause it by their update.


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gabriel-soto4635 avatar image
gabriel-soto4635 answered

I found kind of a work around then I would like to know why there is not a refresh key. Instead of exiting the app and opening up again or login OFF and ON.

I force to refresh the presence by Turning OFF and ON the HUD under Call options on Settings.

Please RC add a refresh key on the HUD.

  

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danielb3368 answered
There is a thread going discussing this. Please have a look at:  https://community.ringcentral.com/ringcentral/topics/is-anyone-else-having-a-problem-with-the-hud-sh...
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